# BNZ credit card Terms and Conditions **7 May 2025** ## Important Information for new credit card customers When you first enter into your credit card contract with us, we are required to give you certain information. The information set out below forms part of your disclosure statement under the Credit Contracts and Consumer Finance Act 2003. It summarises important information relating to your Card. Please also read the letter ('Disclosure Letter'), and the Important Information that has been provided to you as part of your disclosure. ### Initial unpaid balance As at the 'Effective Date of Disclosure Letter' set out in the Disclosure Letter, the unpaid balance is nil. ### Interest Please see clause 10 for details of when and how interest will be charged and debited from your Credit Card Account. The annual interest rates that apply to your Credit Card Account are set out in the Disclosure Letter. The applicable interest rates may change between the 'Effective Date of Disclosure Letter' and the date of your first statement. The annual interest rates shown on your statements for your Credit Card Account will be the interest rates that apply during the relevant statement period. Interest rate changes will either be notified to you directly, or displayed in our branches, advertised in major daily newspapers, and posted on our website. ### Security As at the 'Effective Date of Disclosure Letter', we may already hold security from you in relation to your obligations to us. If we do, we will not rely on that security in relation to your obligations under your Credit Card Account (unless your Card is a BNZ Advantage Visa Business Card). If you give us new security in the future, that new security may secure your obligations to us under your Credit Card Account. ### Frequency of continuing disclosure We will send you statements for your Credit Card Account each month, unless your Credit Card Account has a zero balance and no financial activity or we rely on your consent to receive information about your Credit Card Account through BNZ internet banking (see clause 2.10 for details of your consent). ### Your right to cancel When you receive your first credit card from us you can cancel this credit card contract for any reason. You have 8 working days after the date on which you receive a copy of these Terms and Conditions ("Terms") and the Disclosure Letter to cancel this credit card contract. Saturdays, Sundays, national public holidays, and the days in the period between 25 December and 2 January (inclusive) are not counted as working days for this purpose. To cancel this credit card contract you must: - write to us at Bank of New Zealand, Private Bag 39-806, Wellington Mail Centre, Lower Hutt 5045 to tell us you want to cancel this credit card contract. You can also call us on 0800 275 269 (from New Zealand), or +64 931 8209 (from overseas); and - repay the amount outstanding (excluding fees) on your Credit Card Account. If you cancel this credit card contract, we can still charge you interest for the period from the day your first Transaction is made (unless an interest free period applies) until the day you repay the amount outstanding (excluding fees) on your Credit Card Account. We can also charge you the amount of any reasonable expenses we had to pay in connection with this credit card contract and its cancellation (for example, fees we incurred in establishing your Credit Card Account). This may mean that you do not receive a full refund of your account fee. ### What to do if you suffer unforeseen hardship If something unexpected happens and you think you may be unable to meet your obligations under this credit card contract, we may be able to amend the terms of this credit card contract to help you. You may be able to make an application for a change to this credit card contract if you suffer hardship. For example, if you are sick or injured, lose your job or your relationship has ended. You need to apply to us in writing and explain why you think you cannot meet your obligations under this credit card contract. You must also explain what changes to this credit card contract will help you meet your obligations. One way to make your application is by sending it to us at Bank of New Zealand, BNZ Care, Private Bag 92089, Auckland 1142. You can also visit any BNZ branch. If you are experiencing hardship, you should contact us as soon as possible. If you leave it for too long, you may not be able to apply for a change to this credit card contract. ### Dispute resolution We are registered as a financial service provider under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. We are registered under the name Bank of New Zealand and our registration number is FSP25101. If we have made a mistake, or you are unhappy with our service, we will try to put it right quickly and fairly. You can: (a) talk to us at any of our branches or partners centres (please ask to speak to a manager if you would like to make a complaint); (b) call us on 0800 275 269 (from New Zealand) or +64 4 931 8209 (from overseas), visit bnz.co.nz/contact for opening hours; or (c) complete the email form on our website at bnz.co.nz/complaints or contact us by secure messaging via BNZ internet banking. If you are unhappy with how your complaint is being handled, please write to us at BNZ Customer Resolution, PO Box 995, Shortland Street, Auckland 1140. We offer a free complaint review procedure for handling complaints about any of our products or services. Further information about our complaints procedure can be found on our website. We are also a member of the Banking Ombudsman Scheme which is an approved dispute resolution scheme. If you are unhappy with our investigation into your complaint, and if you want to refer a matter to the Banking Ombudsman, you can call +64 4 915 0400 (or freephone 0800 805 950), email help@bankomb.org.nz or write to Freepost 218002, PO Box 25327, Wellington 6140. ### Privacy For information on BNZ's privacy practices, including how we collect, use and disclose your information, please see our Master Privacy Policy. This is available on our website, or you can ask us to send you a copy. ### Electronic disclosure We consent to you giving us notices or making requests by way of electronic communication: - as set out in the 'Key contact information' section at the back of these Terms; and - for the purposes of letting us know that we have made a mistake, or you are unhappy with our service (see under 'Dispute Resolution' above). ### Name and address of creditor Bank of New Zealand PO Box 995 Shortland Street, Auckland 1140 New Zealand Telephone: 0800 275 269 (from New Zealand) or +64 4 931 8209 (from overseas) ### Consumer laws not applicable to BNZ Advantage Visa Business Card If your Card is a BNZ Advantage Visa Business Card, before receiving these Terms or your previous credit card account terms and conditions, you signed a declaration confirming that the credit on the Credit Card Account is to be used wholly for business or investment purposes (or for both purposes). Because you signed that declaration, this credit card contract is not a consumer credit contract under the Credit Contracts and Consumer Finance Act 2003. This means that, for example, you will not have rights to cancel or apply for changes to this credit card contract on the basis of unforeseen hardship (as set out above under 'Your right to cancel' and 'What to do if you suffer unforeseen hardship') and any security you have given us or give us in the future will secure your obligations under your Credit Card Account. If you are acquiring your BNZ Advantage Visa Business Card for the purposes of a business, the Consumer Guarantees Act 1993 will not apply to your BNZ Advantage Visa Business Card or your Credit Card Account. This means that the consumer protections contained in the Consumer Guarantees Act will not apply to your BNZ Advantage Visa Business Card or your Credit Card Account. Further, your BNZ Advantage Visa Business Card or your Credit Card Account is a 'commercial credit payment product' for the purposes of the Retail Payment System Act 2022. The information set out above is correct as at the 'Effective Date of Disclosure Letter' set out in the Disclosure Letter. ### About this document This document contains the general terms and conditions that apply to your BNZ credit card and our relationship with you ("Terms"). Some of these Terms apply to you only if you have a certain type of BNZ credit card. When we refer to 'these Terms' in this document, we mean these Terms as changed from time to time. If you meet the eligibility for the BNZ Rewards Programme, the BNZ Rewards Programme Terms, which are separate to these Terms, apply and should be read together with these Terms. These Terms only set out the terms of your credit card contract. By using your Card, you are agreeing to be bound by these Terms, which we can change from time to time. These Terms are important, so please take the time to go through them carefully and keep them in a safe place. We have included 'Key contact information' at the back of these Terms. We like to keep things simple, so we have done our best to make this document as straightforward as possible. Please ask questions if you are not sure about anything. We are here to help and are happy to explain anything that is not clear. --- ## 1. Definitions ### 1.1 Definitions For the purposes of these Terms: **Account Owner:** means the person or persons who apply for and open a Credit Card Account but does not include any additional cardholder. **Applicable Conversion Rate:** means the exchange rate selected by Visa. The exchange rate will be selected on the date that Visa processes the Foreign Currency Transaction. This is not necessarily the date that you make a Foreign Currency Transaction. **ATM:** means an automatic teller machine. **Balance Transfer:** occurs when we agree that you can transfer the outstanding debit balance of your credit card that is issued by another bank or financial institution that is approved by us to your Credit Card Account. If we do not agree or approve the bank or financial institution, the transfer is a Cash Advance. **Biometric Identification:** means identity verification using a person's unique biological traits, such as voice identification, fingerprint identification or facial recognition. **BNZ:** means Bank of New Zealand. **BNZ Account:** means any account opened and held by an Account Owner with BNZ. A full list of accounts we offer and to which your Card can be linked is available on our website, bnz.co.nz **BNZ Phone and Internet Banking Services:** means BNZ's 24-hour telephone and/or internet and/or mobile banking services. **BNZ Master Privacy Policy:** means the BNZ Master Privacy Policy available on our website, bnz.co.nz **BNZ Rewards Programme Terms and Conditions:** means the terms and conditions governing the BNZ Rewards Programme, available online at bnz.co.nz or at any BNZ branch. **BNZ Rewards Programme:** means the BNZ Rewards Programme relating to the eligibility, earning, allocation, redemption or conversion of Rewards Points. **Business Day:** means every day except Saturday, Sunday, and national public holidays but includes provincial anniversary days. **Card:** means a credit card issued by BNZ to which these Terms apply and any other device or instrument to the extent we allow you to use it to make Transactions. The Card has access to the Visa service and your Credit Card Account and may be used to access your Transaction Accounts. A full list of the credit cards we offer and to which these Terms apply is available on our website, bnz.co.nz. As at the date of these Terms, 'Card' includes BNZ Advantage Visa Classic, BNZ Advantage Visa Platinum, BNZ Advantage Visa Business and BNZ Lite Visa. **Card Account Number:** means the 16-digit number embossed on the front of your Card. **Card Switch:** occurs when we agree to switch your existing Card to a different Card, (except BNZ Advantage Visa Business) (see clause 8). **Cash Advance:** means a cash withdrawal or transfer made using your Credit Card Account and includes transfers to other BNZ credit card accounts and credit card accounts with another bank or financial institution (excluding Balance Transfers), ATM, electronic and over the counter cash withdrawals or transfers, purchases of currency, and certain payments using BNZ Phone and Internet Banking Services from your Credit Card Account (see clause 5.11). **Contactless Purchase:** means a way of making purchases by holding a Card (which is capable of making a contactless purchase) in front of a contactless terminal and without having to insert or swipe the Card. **Credit Card Account:** means the BNZ credit card account that is accessed using a Card. **Disclosure Letter:** has the meaning given in the 'Important Information' section. **EFTPOS:** means Electronic Funds Transfer at point of sale where funds are debited from your nominated Linked Account at the point of sale to pay for goods or services or where funds are withdrawn at your request. **Foreign Currency Transaction:** means a Transaction on your Linked Accounts in a currency other than New Zealand dollars. **Last Date for Payment:** means the date by when you must pay at least the 'current minimum payment due' or the 'total minimum payment due' (as applicable) (see clause 11.1 for a description of 'current minimum payment due' and 'total minimum payment due'). Each of your statements will set out the Last Date for Payment. **Linked Account:** means your Credit Card Account and your Transaction Accounts. **Passcode:** means, in relation to your device or instrument that can be used to make Transactions, your confidential passcode for that device or instrument. **PIN:** means your confidential personal identification number, which, when used with your Card will allow you to access your Linked Accounts. **Personal Information:** means the categories of information set out in BNZ's Master Privacy Policy. **Related Company:** has the meaning set out in section 2(3) of the Companies Act 1993, as if 'company' included a company or other body incorporated or established in New Zealand or any other jurisdiction. **Retailer:** means a retailer or any other person who or which is bound by a Visa or EFTPOS merchant agreement with us or any other organisation which allows you to make a Transaction using your Card. **Rewards Points:** means the rewards points earned as part of the BNZ Rewards Programme for certain Cards. **Transaction:** means: a. for your Credit Card Account: all the transactions debited from or credited to your Credit Card Account, such as: i. the purchase of goods or the obtaining of services, Cash Advances or Balance Transfers, including transactions using an ATM, teller's terminal or EFTPOS, mail, telephone or remote (e.g. internet or email) purchases; ii. payments credited to your Credit Card Account; and iii. amounts that you agree with a Retailer may be debited from your Credit Card Account on a regular basis; and b. for your Transaction Accounts: all the transactions debited from or credited to your Transaction Accounts as a result of using your Card. In clauses 5.2, 5.10, 9.11, 9.12, 9.16, 12.4, 14.4, 14.5, 14.6, 15.1, and 15.2, of these Terms, Transaction means both types of transaction listed in a. and b. above, otherwise it means transactions on your Credit Card Account. **Transaction Account(s):** means the BNZ accounts that are linked to and accessed using a Card (excluding the Credit Card Account). **Transaction Value:** means the value of the Transaction for a Contactless Purchase set by us as the maximum amount in New Zealand dollars, over which we require you to enter a PIN or sign a sales voucher when using your Card for Contactless Purchases. You can find our Transaction Value (as well as the dates on which the Transaction Value is changed) on our website, or by asking at any of our branches or partners centres. **Unstatemented Transactions:** means all Transactions debited from or credited to your Credit Card Account since the opening date of your current statement period. **Visa Member:** means any organisation affiliated to Visa International Service Association and displaying the Visa trademark. **we, us or our:** means BNZ, and its successors, assignees, and transferees. **you and your:** means, as the context requires, the Account Owner and/or the person named on the Card or both. It also includes your successors, permitted assignees and permitted transferees. Where we use an example in these Terms, that example does not limit anything else that may be included. In these Terms, when we refer to a 'person' it includes individuals, companies, corporations, trusts, partnerships and other entities. --- ## 2. The Agreement ### 2.1 Your agreement to these Terms These Terms are a contract between you and BNZ. When you first use the first Card you receive from us, you accept and agree to these Terms as changed by us from time to time. ### 2.2 Read these Terms You should read these Terms carefully as they place certain obligations and liabilities on you. ### 2.3 Separate contracts These Terms apply to the use of your Card (including when you use your Card to access your Transaction Accounts) and your Credit Card Account. However, when you use your Card to access your Transaction Account the BNZ Standard Terms and Conditions for operating a Transaction Account will apply to the Transaction and the operation of your Transaction Account. When you use your Card through BNZ Phone and Internet Banking Services, our BNZ internet banking terms and conditions will also apply. In addition, for some Cards, the BNZ Rewards Programme Terms and Conditions will apply to the earning, allocation, redemption or conversion of Rewards Points. These Terms, the BNZ Standard Terms and Conditions, our BNZ internet banking terms and conditions and the BNZ Rewards Programme Terms and Conditions are separate contracts. ### 2.4 Conflict between terms If any of these Terms are inconsistent with the BNZ Standard Terms and Conditions, these Terms will apply. If any of these Terms are inconsistent with our BNZ internet banking terms and conditions, the BNZ internet banking terms and conditions will apply. If any of these Terms are inconsistent with our BNZ Rewards Programme Terms and Conditions, these Terms will apply. ### 2.5 Changing these Terms We can change, add to, delete or replace these Terms at any time. If we do so, we will tell you about those changes at least 14 days before the change becomes effective. We will tell you about changes to these Terms in one or more of the following ways, by: a. writing to you at the last address you have provided us (which may include by email if you have provided us with an email address); b. display in our branches and partners centres; c. notice in the media (including public notices); or d. display on our website, bnz.co.nz ### 2.6 Your right to close your Credit Card Account If you are not happy with a change we make to these Terms, you can apply to cancel your Card and close your Credit Card Account as set out in clause 13.2. ### 2.7 Reasonable care and skill We will provide our services in relation to your Credit Card Account with reasonable care and skill. ### 2.8 Agreement to pay You agree to pay us the full amount payable for all Transactions on your Credit Card Account. This is the total amount of each Transaction that is completed. Once a Transaction is completed it cannot be stopped. See clause 12 for what you should do if you think a mistake has been made. ### 2.9 Current fees and charges You can find the fees and charges that apply to your Card type on our website at bnz.co.nz/cardratesandfees ### 2.10 Consent to Electronic Disclosure a. You consent to us: i. meeting our disclosure obligations to you under the Credit Contracts and Consumer Finance Act 2003; and ii. sending you other notices and communications in relation to your Credit Card Account in electronic form and by electronic communication (if applicable). You agree that this may include: iii. us sending you an email, to the most recent email address you have provided to us, that allows a disclosure statement and/or other information, including these Terms and any related product (for example, insurance) or service, to be accessed from a website or by means of the internet by commonly used internet browsers (including, but not limited to, Internet Explorer, Safari and Google Chrome). You acknowledge that this may include us sending you an email telling you that a disclosure statement and/or other information is available through BNZ internet banking instead of sending you that information by post; iv. us sending you an email, to the most recent email address you have provided to us, with a copy of a disclosure statement and/or other information, including these Terms and any related product (for example, insurance) or service, attached to the email in PDF form; and/or v. if you have BNZ internet banking, us making available, through BNZ internet banking, ongoing information about this credit card contract (for example, Transactions you have made during a relevant period) instead of sending you paper statements. You acknowledge that this means you may not receive paper statements. We will tell you before we stop sending you paper continuing disclosure statements. b. You agree that any electronic communication is treated as being received by you at the time that it leaves our information system. c. Please note that emails are transmitted over the internet which is an insecure public domain. There is a risk that emails could become corrupted, may not be delivered or delivered to the incorrect email address or intercepted. ### 2.11 Transfer to another Card If you are no longer eligible for a type of Card provided by us, or that Card is no longer available, we can choose to transfer you to any other type of BNZ credit card. We will tell you of our intention to transfer you, and will give you information about the nature and cost of the new BNZ credit card. You will be given the opportunity to cancel your Card and close your current Credit Card Account or to select a different BNZ credit card. If we do not hear from you within the time frame set out in the relevant notification, you agree to us amending the terms of your credit card contract with us and transferring you to the new BNZ credit card we have selected. Whether you have elected to switch to a new Card, or we transfer you to a new Card, clause 8 will apply. ### 2.12 Additional cardholder If you are an Account Owner, we may issue an additional Card to a person you nominate. We do not have to issue an additional Card. When that person receives and signs his or her Card, it can be used to access your Credit Card Account. As the Account Owner, you will be liable for all Transactions relating to the use of the additional Card as if they were your own. The additional cardholder will have no liability to us for making any payments. You agree that we can give the additional cardholder information about your Credit Card Account, including balances and information about any Transactions, including Transactions made by you. You may cancel the additional Card by contacting us as set out in the 'Key contact information' section at the back of these Terms and ensuring the cancelled Card has been destroyed and removed (including the Card Account Number and other details on the Card) from any device or instrument used to make Transactions. You will, however, continue to be liable for all Transactions up to the date the Card was destroyed and removed from any device or instrument used to make Transactions and any other Transactions authorised by your additional cardholder. The Account Owner of a joint Credit Card Account cannot nominate an additional cardholder. ### 2.13 Changes to Linked Accounts Only the Account Owner can make changes to Linked Accounts. --- ## 3. Your credit limit ### 3.1 Your credit limit Your credit limit is the maximum amount that you can have outstanding on your Credit Card Account. We will set your credit limit based on what we believe is an appropriate limit. We can change your credit limit at any time for any reason. We will give you written notice if we change your credit limit. We may, at our discretion, allow Transactions to be debited from your Credit Card Account which mean that you exceed your credit limit. If this happens, you must immediately pay the excess amount to us, and we may charge you an over limit fee (see clause 9.8). ### 3.2 Changing your credit limit If you are an Account Owner, you can apply to increase or decrease your credit limit at any time by contacting us in any of the ways set out in the 'Key contact information' section at the back of these Terms. We may at times offer to increase your credit limit. You will need to accept the offer before your credit limit can be increased. Notwithstanding the above, in the case of a joint Credit Card Account, both Account Owners must agree to an increase in your credit limit. --- ## 4. Card, PIN, Passcode, and Biometric Identification Security ### 4.1 Receiving and signing your Card You must sign your physical Card as soon as you receive it. Your physical Card must not be used if you have not signed it. Do not send your physical Card overseas, or have any other person send your physical Card to you while you are overseas. Please contact us as set out in the 'Key contact information' section at the back of these Terms if you want to have your physical Card sent to another country. ### 4.2 Ownership of Card Your Card is our property, and we can retain it. It must not be copied or reproduced. You agree to return or destroy your Card and remove your Card (including your Card Account Number and other details on your Card) from any device or instrument you use to make Transactions when we ask you, or if all the Linked Accounts that it is linked to are closed. In some cases, a Retailer may also be required to keep your Card, and you agree to give the Card to the Retailer if the Retailer asks you to. ### 4.3 Your responsibility You will need a PIN and (if applicable) a Passcode to access your Linked Accounts. You are responsible for choosing an appropriate PIN and Passcode and for keeping your PIN and Passcode secure. ### 4.4 Choosing an appropriate PIN and Passcode You must choose a PIN and (if applicable) Passcode that is not obvious, and which cannot be easily guessed. Your PIN and Passcode must not: a. include sequential numbers (for example 1234); b. include number combinations that can be easily guessed (for example 1111); c. include information about you, like the Card Account Number or other details on your Card, birth dates, telephone numbers, driver licence number, licence plate or passport number, or any other easily accessible information about you; d. be the same as or similar to any other PIN that you have for any BNZ product/service; or e. be the same as or similar to any other PIN or passcode you use for any other purpose. ### 4.5 Keeping your PIN and Passcode secure You must keep your PIN and (if applicable) Passcode secure. You must: a. memorise your PIN and Passcode; b. not keep any written record of your PIN or Passcode or write your PIN or Passcode on your Card or any of your devices or instruments you use to make Transactions; c. not store your PIN or Passcode on your mobile phone or any other electronic device or any of your devices or instruments you use to make Transactions; d. not disclose your PIN or Passcode to any other person (including the police, bank staff or your family); e. not allow others to use your PIN or Passcode (including the police, bank staff or your family); f. not allow another person to see your PIN or Passcode when you enter it into an ATM, EFTPOS terminal, computer, mobile phone or any other device; and g. make sure any additional cardholders or joint Account Owners keep their own PINs and Passcodes secure. ### 4.6 Keeping your Card secure You must keep your Card, your Card Account Number and the other details on your Card safe. Most importantly, you must: a. know where your Card is at all times and not leave it unattended (including any device or instrument you use to make Transactions); b. not copy or reproduce your Card, your Card Account Number or the other details on your Card; c. not disclose your Card Account Number or the other details on your Card to anyone else except a person making a payment to your Credit Card Account from overseas or a Retailer after considering the security and standing of that person or Retailer (see clause 5.5); d. not allow others to use your Card (including any device or instrument you use to make Transactions), your Card Account Number or the other details on your Card (including the police, bank staff or your family); e. take your Card back after using it, except where the Retailer asks to keep it as set out in clause 4.2; and f. you must remove your Card (including your Card Account Number and other details on your Card) from any device or instrument you use to make Transactions before disposing of that device or instrument (for example, selling or giving it to someone). ### 4.7 Keeping your Biometric Identification secure Where you have a device or instrument that can be used to make Transactions, you must not allow another person's Biometric Identification to be registered on that device or instrument. ### 4.8 Lost, stolen or misused Cards You must tell us as soon as you become aware that: a. your Card has been lost or stolen (including any device or instrument you use to make Transactions) or you think it might have been; b. your Card Account Number, other details on your Card, PIN or Passcode have become known to someone else (or you think they might have been) or someone else has gained access to your Card (or you think they may have); c. your Card Account Number, other details on your Card, PIN or Passcode have been misused (or you think they might have been); or d. your Card is retained by an ATM, by reporting it as a lost card. To tell us, please contact us as set out in the 'Key contact information' section at the back of these Terms. If your BNZ issued credit card is lost or stolen overseas, you may tell any Visa Member instead of telling us. Your liability in relation to the events listed in this clause 4.8 is set out in clause 14. ### 4.9 Damaged or faulty cards You must tell us as soon as you become aware that your Card is damaged or faulty. To tell us, please contact us as set out in the 'Key contact information' section at the back of these Terms. If we ask how your Card became damaged or faulty, you must tell us. ### 4.10 Replacements cards If your Card is lost, stolen, damaged or faulty, we may issue a replacement Card which will operate on your Linked Accounts. Once you have received a replacement Card, you must destroy your original Card (if you still have it) by cutting it in half, through any chip and magnetic stripe. You may need to update your Card Account Number and other details on your Card on any device or instrument you use to make Transactions. --- ## 5. Using your Card ### 5.1 Card access You may have the option to access your Linked Accounts when you use your Card. In that case, you choose which Linked Account to access when you use your Card at the point of sale or ATM. For example, you make this choice when you choose between 'cheque', 'credit' and 'savings' at an EFTPOS terminal. ### 5.2 Authorising Transactions in person You will need to enter your PIN or sign the sales voucher at the point of sale, ATM or counter to authorise a Transaction, unless you have chosen to make a Contactless Purchase (see clause 5.4). ### 5.3 Obtaining a PIN You can set your own PIN online or by visiting any of our branches. You can also change your PIN at any time by visiting any of our branches. You will need to take some form of suitable identification, such as a valid passport or New Zealand drivers licence. See our website at bnz.co.nz for our identification requirements. If you are planning to use your Card overseas, make sure you have completed setting a PIN before you go. You must choose a PIN that reduces the chance of anybody guessing the numbers you choose (see clause 4.4). ### 5.4 Contactless Purchases Cards (including any device or instrument to the extent we allow you to use it to make a Contactless Purchase) can be used to make Contactless Purchases (if the Retailer accepts Contactless Purchases). For Contactless Purchases where you have used a device or instrument to make that purchase, you may need to enter your Passcode or use your Biometric Identification to authorise the Transaction. For Contactless Purchases over the Transaction Value in New Zealand: a. you will need to enter your PIN or sign a sales voucher; or b. where you have used a device or instrument to make that purchase, you may have the option to enter your Passcode or use your Biometric Identification to authorise the Transaction. This limit may be different in other countries. When you use your Card to make a Contactless Purchase, the amount will be debited from your Credit Card Account. ### 5.5 Mail, telephone and remote Transactions When you use your Card details to purchase goods and services by mail, telephone or other remote means (like internet or on your device), you are giving authority to the Retailer to debit the purchase price from your Credit Card Account. You have to pay the amount of the Transaction even if you have not signed a sales voucher. There are risks involved in giving the Retailer your Card details and authorising Transactions before you receive the goods or services. Before doing this, you should consider the security and standing of the relevant Retailer. Where you have a device or instrument that can make Transactions, and use that device or instrument to make a purchase by remote means, you may be able to use your Biometric Identification to authorise that Transaction. You must not, under any circumstances, attempt to make a mail, telephone or remote purchase for goods or services if your Card has been cancelled, suspended, lost or stolen, or if you have applied for your Card to be cancelled and your Credit Card Account to be closed. ### 5.6 Cash Advances You may get a Cash Advance in New Zealand or overseas by using your Card at an ATM displaying the Visa logo and/or PLUS symbol. You can also get a Cash Advance by presenting your Card at any of our branches or to any Visa Member bank that displays the Visa logo. The Visa Member may set a minimum or maximum on the amount available to you. ### 5.7 How is a Cash Advance different to other Transactions If you get a Cash Advance: a. we may charge you a Cash Advance fee (see clause 9.10). Other Retailers, ATM operators and financial institutions may also charge fees for Cash Advances. These other fees will be included in the amount debited from your Credit Card Account for that Transaction; and b. interest will accrue on the Cash Advance from the day it is made until it has been paid in full. ### 5.8 Using your Card overseas You can use your Card to make purchases, get Cash Advances and get funds in foreign currencies when you are overseas. We are not responsible for any loss or damage you may incur if, because of things beyond our control, you cannot use your Card overseas. This includes terminal or ATM failure. ### 5.9 Foreign Currency Transactions You can use your Card to make purchases, get Cash Advances and get funds in foreign currencies. All Foreign Currency Transactions will either: a. first be converted into US dollars and then into New Zealand dollars; or b. be converted directly from the currency in which the Foreign Currency Transaction was made into New Zealand dollars, at the Applicable Conversion Rate. We charge a foreign currency service fee for Foreign Currency Transactions (see clauses 9.11 and 9.12). ### 5.10 Dynamic currency conversion Retailers or ATM operators might offer to exchange purchase prices or the amounts you withdraw from an ATM directly into New Zealand dollars or another currency (this is known as 'dynamic currency conversion'). In this situation, the Retailer or ATM operator will use an exchange rate that is not the Applicable Conversion Rate. By completing the purchase or withdrawal, you accept the exchange rate offered by the Retailer or ATM operator. You also accept any fees or charges which might be charged by the Retailer or ATM operator. You will need to ask the overseas Retailer or ATM operator any questions you have about the exchange rate used or their fees or charges. We will not be able to help. If the dynamic currency conversion Transaction is converted into New Zealand dollars, it is not a Foreign Currency Transaction, and we do not charge you a foreign currency service fee under clause 9.11. However, other Retailers, ATM operators and financial institutions may charge you a fee or charge. If the Transaction is not converted into New Zealand dollars (but into another foreign currency instead) we will charge you a foreign currency service fee under clause 9.11. Our fee is in addition to the fee the Retailer or ATM operator may charge. You can find our current fees and charges at any time by visiting our website at bnz.co.nz/cardratesandfees ### 5.11 Making payments using BNZ Phone and Internet Banking Services You may use your Credit Card Account to pay people using BNZ Phone and Internet Banking Services. Some people that you want to pay, may have pre-arranged with us to accept Credit Card Account payments through BNZ Phone and Internet Banking Services. You can find a list of these people on our website, bnz.co.nz/cardpaymentstocompanies Payments to these people will be treated as a purchase Transaction. All payments to people that do not have an arrangement with us to accept Credit Card Account payments through BNZ Phone and Internet Banking Services will be treated as a Cash Advance. See clause 5.7 for details of what it means if a payment is treated as a Cash Advance. ### 5.12 ATM Transaction limits When you use your Card to withdraw cash from your Credit Card Account at an ATM, limits may apply to the amount of cash you can withdraw in a 24 hour period. These limits will vary depending on the ATM you use and the type of Card you have. For details of the ATM Transaction limits that apply to your Card, please visit our website at bnz.co.nz/cardratesandfees ATM Transaction limits will apply regardless of whether your Credit Card Account has a debit or credit balance. ### 5.13 Transaction limits at selected Retailers We may at any time impose a permanent or temporary limit on the number, types and/or amounts of Transactions we authorise on your Credit Card Account at selected Retailers. These limits will apply regardless of whether your Credit Card Account has a debit or credit balance. ### 5.14 Compliance with Laws You will not break any law or cause anyone else to do so when you use, or when anyone else uses, any Card or Credit Card Account. ### 5.15 BNZ Advantage Visa Business Card If your card is a BNZ Advantage Visa Business Card, you must use it wholly for business or investment purposes (or for both purposes) and it must not be used for any personal, domestic or household purpose. This includes, without limitation, where the credit is used to fund a Balance Transfer (that is, the balance transferred has also been used wholly for business or investment purposes, or for both purposes). --- ## 6. Earning BNZ Points using your Advantage Credit Card This clause applies if you have a BNZ Advantage Visa Classic, BNZ Advantage Visa Platinum or BNZ Advantage Visa Business card. ### 6.1 Advantage Credit Card Account Advantage Credit Card Account means the BNZ Advantage credit card account that is accessed using BNZ Advantage Visa Classic, BNZ Advantage Visa Platinum and BNZ Advantage Visa Business cards. ### 6.2 Eligible Purchases Eligible Purchases means, for the BNZ Rewards Programme, Transactions that are debited from your Advantage Credit Card Account other than: a. Cash Advances; b. Balance Transfers; c. interest charges; d. bank fees; e. gambling, betting or lottery Transactions; f. unauthorised Transactions for which you are not liable; g. Transactions with securities brokers or dealers, or Transactions for cryptocurrency; and h. contracts for difference. ### 6.3 Earning BNZ Points using your Advantage Credit Card BNZ Points are earned on Eligible Purchases debited from your Advantage Credit Card Account. We will calculate BNZ Points at the end of each Business Day. We calculate the BNZ Points by multiplying the total amount of Eligible Purchases debited that Business Day and on any immediately previous non-Business Days by the BNZ Point earn rate. The BNZ Point earn rate applicable to your Rewards Programme and your Advantage Credit Card type is available from our website at bnz.co.nz ### 6.4 Not eligible during breach of Terms If the outstanding debit balance of your Advantage Credit Card Account is over your credit limit, you have not paid your 'current minimum payment due' or 'total minimum payment due' (as applicable) by the Last Date for Payment, or in other circumstances where you have breached these Terms as at the last day of a calendar month, your Advantage Credit Card Account may not be eligible to earn BNZ Points during that calendar month. ### 6.5 Advantage Credit Card Account suspension or closure and BNZ Points If your Advantage Credit Card Account is suspended or closed for any reason, you may not earn BNZ Points from the first day of the calendar month during which your Advantage Credit Card Account was suspended or closed. This means you may not earn BNZ Points for Eligible Purchases made between the first day of the current calendar month and the date of suspension or closure. --- ## 7. Credit Card Account operation ### 7.1 Checking your identity We may from time to time require proof of your identity or the identity of any person authorised to operate your Credit Card Account. We will tell you what form of proof is acceptable to us. ### 7.2 Instructing us Subject to any conditions we set from time to time, we may allow you to give instructions to us in relation to your Credit Card Account through BNZ Phone and Internet Banking Services, by telephone, facsimile, email, secure message through BNZ internet banking, text or card, or by any other written, electronically communicated or verbal method acceptable to us. Except where the law does not allow us to, we may give effect to the instructions and Transactions on a Credit Card Account authorised by a deceased Account Owner, if the instruction was given before his or her death. ### 7.3 Authority You authorise us to act on your instructions relating to your Credit Card Account. Despite anything else stated in these Terms, we: a. may refuse to act or delay acting on any instructions given where we believe that we have good reason to do so. We will not be liable to you if we do not act on your instructions; and b. may, where your Credit Card Account can be accessed by telephone or by any electronic means, assume that any telephone or electronic instructions received using your PIN or access number and password, or (if applicable) your Passcode or Biometric Identification, are authorised by you. This does not affect any obligations we have to you under any laws that apply regardless of these Terms. ### 7.4 Available Transactions Your Credit Card Account may be operated by deposits, withdrawals, transfers, direct credits, direct debits, automatic payments or any other type of payment authority acceptable to us. ### 7.5 Transaction order We will decide the order in which Transactions are debited from, or credited to, your Credit Card Account. See clause 11.6 for details about how we apply payments made to your Credit Card Account. ### 7.6 You may not set-off You may not argue that amounts we might owe to you (for example, money in any account you have with us) can be or have been used to make a payment to us or that any set-off has occurred. You waive any rights of set-off that you might have. For example, a right of set-off may arise if you hold money in a bank account with us at the same time as owing us money. In the example, because you have waived your rights of set-off, you are not entitled to claim that amounts you hold in a bank account with us reduce the amount you owe us in relation to your Credit Card Account or under any other agreement you have with us. ### 7.7 We have rights of set-off and combination If you owe us money, we can exercise rights of set-off and take money from any account you have with us and use that to pay the money you owe us. ### 7.8 Ownership of Credit Card Account You confirm that you are the sole legal and beneficial owner of the Credit Card Account. --- ## 8. Card Switches ### 8.1 Changes to this credit card contract We can agree a Card Switch with you. When a Card Switch occurs, these Terms will continue to apply to your new Card. When we agree a Card Switch with you: a. Depending on the Card you are switching to, we may open a new Credit Card Account with a new Credit Card Account number. b. You may receive a new Card. It may have a different expiry date to your old Card. c. Different interest rates, fees and charges may apply to your Credit Card Account. d. We will confirm both a. and c. with you when you request a Card Switch or when we offer a Card Switch to you. ### 8.2 When the changes apply If we agree a Card Switch with you or clause 2.11 applies, the amended terms of your credit card contract with us (including any applicable new interest rates, fees and charges) will apply from the opening date of your current statement period, not the date we agree the Card Switch with you. This means that: a. if you have an outstanding debit balance (that is, a negative balance) on your Credit Card Account when we process your Card Switch, it will be transferred to your new Credit Card Account on the date that we process your Card Switch. The amended terms of your credit card contract with us will apply to the outstanding debit balance from the opening date of your current statement period; b. all Transactions that have been debited from, or credited to, your old Credit Card Account since the opening date of your current statement period (referred to as 'Unstatemented Transactions'), will be transferred to your new Credit Card Account. The amended terms of your credit card contract with us will apply to those Transactions as if they had been made on your new Card; and Your statement period does not change when a Card Switch occurs. ### 8.3 Payments from your old Credit Card Account If necessary, to give you time to change regular payments you make using your Card, we can redirect Transactions that would have been debited from, or credited to, your old Credit Card Account to your new Credit Card Account for a short period of time. We will not be liable to you if we do not redirect any Transactions we should have under this clause. ### 8.4 Card Switches for a joint Credit Card Account If your Credit Card Account is a joint Credit Card Account, your new Credit Card Account will also be a joint Credit Card Account. --- ## 9. Fees ### 9.1 Current fees You can find the fees and charges that apply to your Card type on our website at bnz.co.nz/cardratesandfees We may change these fees and charges from time to time. We can also add new fees and charges from time to time. We will tell you about these changes at least 14 days before the change takes effect by either writing directly to you, or displaying in our branches, advertising in major daily newspapers, and posting on our website. ### 9.2 Agreement to pay You agree to pay the fees set out in this clause 9 and any other fees and charges that: a. we set in relation to your Credit Card Account from time to time; and/or b. are imposed by government regulation and that relate to us providing you a Credit Card Account (this may include taxes). ### 9.3 Types of fees We charge two types of fees. Service fees that apply to your Credit Card Account (for example, account fees). Service fees are debited separately from your Credit Card Account and accrue interest as set out in clauses 10.7 or 10.8 (as applicable). The other type of fees are fees that apply to Transactions on your Credit Card Account (for example, Cash Advance fees). #### Service fees that apply in relation to your Credit Card Account ### 9.4 Account fees Fees may be debited from your Credit Card Account for establishing and maintaining your Credit Card Account. ### 9.5 Additional Card/joint Credit Card Account fee An additional fee may be charged for issuing an additional Card or establishing a joint Credit Card Account. We will debit these fees from your Credit Card Account. ### 9.6 Card replacement fee There is no fee if your Card is replaced because it is faulty, damaged, lost or stolen, but if you choose to have the replacement card couriered to you, a courier charge may apply. ### 9.7 Late payment fee If we do not receive the 'current minimum payment due' or the 'total minimum payment due' (as applicable) by the Last Date for Payment, we may debit a late payment fee from your Credit Card Account. ### 9.8 Over limit fee If your Credit Card Account is over your credit limit on the closing date of your statement period, we may debit an over limit fee from your Credit Card Account on the closing date of each statement period until your Credit Card Account is back within its limit. ### 9.9 Statement copy fee and paper statement fee a. **Statement copy fee:** If you ask for a replacement copy of your Credit Card Account statement, we may charge a statement copy fee to your Credit Card Account on the next Business Day after a statement is provided. b. **Paper statement fee:** If we send your Credit Card Account statement by post, we may charge you a paper statement fee per envelope on the next Business Day. The fee will be debited from your Credit Card Account or another account you have with us of our choosing. We will choose the account that the fee will be debited from, depending on the accounts you have with us and by using the following account order, starting with YouMoney, then TotalMoney, then Rapid Save, and finally personal credit cards. This fee will be debited from the same account each time even if the statement(s) provided does not relate to that account. You won't be able to change the account we'll charge the fee to, but it may change to an account of our choosing if you close the account, it has been applied to or open a new one. For more information on which of your accounts this fee will be debited from, contact any BNZ Branch or call us on the free phone number. #### Transaction fees ### 9.10 Cash Advance fee If you make a Cash Advance in New Zealand, we may debit a Cash Advance fee from your Credit Card Account. The Cash Advance fee is not added to the amount of the Cash Advance, it will be debited separately from your Credit Card Account. ### 9.11 Foreign currency service fee Subject to clause 9.12, where you make a Foreign Currency Transaction, a foreign currency service fee will be debited from your Linked Account for that Foreign Currency Transaction. The foreign currency service fee is calculated as a percentage of the New Zealand dollar value of the relevant Foreign Currency Transaction. The New Zealand dollar value of each Foreign Currency Transaction and the foreign currency service fee are added together, and the total New Zealand dollar amount will be shown on your statement. The rate of exchange shown on your statement is the Applicable Conversion Rate as adjusted by us to include our foreign currency service fee. ### 9.12 Foreign currency service fees credited back for some Transactions In certain circumstances, a foreign currency service fee may be credited back to your Linked Account. There are generally four ways in which a Transaction could be credited back to your Linked Account: a. Purchase reversal – for example, where you have not received a good or service; b. ATM reversal – for example, where an error with an ATM Transaction is reversed; c. Chargeback – for example, where a disputed Transaction debited from your Credit Card Account is credited back to your Credit Card Account; or d. Purchase refund – where you have returned the goods or cancelled a booking made and paid for. See clauses 9.13 to 9.15 for details. ### 9.13 Purchase reversals, ATM reversals or chargebacks for Foreign Currency Transactions Where there is a purchase reversal, ATM reversal or chargeback (see clause 9.14 for purchase refunds), we credit the foreign currency service fee back to your Linked Account. It is calculated as a percentage of the New Zealand dollar value of the purchase reversal, ATM reversal or chargeback. Due to exchange rate changes: a. the amount of the foreign currency service fee credited may be different to the amount of the foreign currency service fee debited on the original purchase or withdrawal amount; and b. the reversal or chargeback amount may be different to the original purchase or withdrawal amount. ### 9.14 Purchase refunds for Foreign Currency Transactions Where a Retailer performs a purchase refund, we do not credit a foreign currency service fee back to your Credit Card Account. Due to exchange rate changes the purchase refund amount may be different to the original purchase price. ### 9.15 Foreign currency credit not related to a previous Foreign Currency Transaction Where there is a foreign currency credit to your Credit Card Account that is not related to a previous Foreign Currency Transaction debited from your Credit Card Account, we charge a foreign currency service fee that is calculated as a percentage of the New Zealand dollar value of the credit. #### Fees that other people may charge you ### 9.16 Fees imposed by other parties You agree to pay fees imposed by other parties in relation to Transactions and the use of your Card. For example, if you use an ATM that is not operated by us to access your Linked Accounts, the ATM operator may charge you a fee. --- ## 10. Interest charges This clause 10 contains key information required by the Credit Contracts and Consumer Finance Act 2003. ### 10.1 How Transactions accrue interest In these Terms, we refer to a Transaction being made and when it is debited from, or credited to, your Credit Card Account. There may be a delay between when the Transaction is made and when the Transaction is debited or credited. This difference is important in this clause 10 as it affects when interest starts to accrue on the Transaction. A Transaction is made when you use your Card to make the purchase or Cash Advance. A Transaction is debited or credited when it is processed by us. If your Credit Card Account has an outstanding debit balance (that is, a negative balance) after a Transaction is made or debited (as applicable), interest will accrue on your Credit Card Account as set out in this clause 10. Different types of Transactions (e.g. Cash Advances, Balance Transfers and purchases) accrue interest differently and at different interest rates. When calculating interest, we will take into account any payments made to your Credit Card Account that reduce the amounts outstanding. Please see clauses 11.3, 11.4, 11.5 and 11.6 for further details on how we apply payments made to your Credit Card Account. Interest (if applicable) is debited from your Credit Card Account on the closing date of your statement period. ### 10.2 Notification of interest rates The applicable interest rates, and any interest rate structures (if applicable) that apply to your Credit Card Account will be shown on your statements. We set these interest rates, and we may change them at any time. Notice of these changes will either be given to you directly, or displayed in our branches, advertised in major daily newspapers, and posted on our website. The new interest rates and any changes to interest rate structures will then apply from the opening date of your next statement period. Your next statement will show the new interest rates. ### 10.3 Types of interest rates Unless otherwise specified in a promotion or agreed with you, there are three types of interest rates that could apply to your Credit Card Account: a. a Cash Advance interest rate, which applies to Cash Advances, Cash Advance fees and related interest; b. a Balance Transfer interest rate, which applies to any Balance Transfers and related interest; and c. a purchase interest rate which applies to all other Transactions. We may from time to time offer promotional interest rates for certain Transactions. For example: - a special Balance Transfer interest rate, which may apply to a Balance Transfer you make; or - a special purchase interest rate, which may apply to certain purchases for specified periods. All the interest rates are annual interest rates. You can see the current interest rates on our website at bnz.co.nz/cardratesandfees ### 10.4 How fees and charges are treated for the purpose of interest For the purposes of calculating interest: a. Our foreign currency service fee is added to the Foreign Currency Transaction amount. Interest will accrue on the total Transaction amount which includes our foreign currency service fee. b. Other operators (such as Retailers, ATM operators or financial institutions) may charge a fee for a Transaction. These fees will be added to the Transaction amount and included in the amount debited from your Credit Card Account. Interest will accrue on the total Transaction amount which includes the other operator's fee. c. Cash Advance fees are debited separately to the Cash Advance, and will accrue interest from the date the Cash Advance is made. d. Our other interest, fees and charges are debited separately and will accrue interest from the date the fee or interest charge is debited from your Credit Card Account. ### 10.5 Method of calculating interest Interest during a statement period is calculated by multiplying the relevant daily interest rate by the total of all unpaid Transactions, fees and charges that accrue interest at that interest rate at the end of each day. The relevant daily interest is calculated by dividing the applicable interest rate by 365 (or 366 in a leap year). #### Cash Advance and Balance Transfers ### 10.6 Interest on Cash Advances and Balance Transfer amounts Interest free periods do not apply to Cash Advances and Balance Transfer amounts. a. Interest will accrue on any Cash Advance and Cash Advance fee at the applicable Cash Advance interest rate: - from: the date the Cash Advance is made; - until: the Cash Advance amount is paid to us in full. b. Interest will accrue on any Balance Transfer amount at the applicable Balance Transfer interest rate: - from: the date the Balance Transfer is made; - until: the Balance Transfer amount is paid off in full. c. Interest will accrue on the interest charge debited from your Credit Card Account in relation to that Cash Advance or Balance Transfer (as the case may be) at the applicable interest rate: - from: the date the interest charge is debited; - until: it is repaid to us in full. #### All other Transactions and outstanding debit balances ### 10.7 Credit Card Accounts with an interest free period If your Credit Card Account has an interest free period clauses 10.7.1 and 10.7.2 will apply to all Transactions and outstanding debit balances (other than Cash Advances, Balance Transfers and related fees and interest which always accrue interest as set out in clause 10.6) and the term 'Transaction' shall have that meaning for the purpose of this clause 10.7. #### 10.7.1 Current balance repaid in full If you always pay the full amount of the 'current balance' shown on your statement by the Last Date for Payment, interest will not accrue on the 'current balance'. #### 10.7.2 Current balance not repaid in full If you pay less than the full amount of the 'current balance' shown on your statement by the Last Date for Payment, your interest free period will no longer apply to the 'current balance' and any new Transactions you make until the closing date of your next statement period. Interest will accrue at the applicable purchase interest rate in the following two ways, taking into account any payments made to your Credit Card Account: a. on the entire 'current balance': from: the date that each particular Transaction or fee making up the 'current balance' was made or debited; until: the closing date of that next statement period; b. on Transactions or fees made or debited on your next statement: from: the date that Transaction or fee was made or debited; until: the closing date of that next statement period. ### 10.8 Credit Card Accounts with no interest free period If your Credit Card Account has no interest free period, interest will accrue on all Transactions and outstanding debit balances (other than Cash Advances, Balance Transfers and related fees and interest which always accrue interest as set out in clause 10.6) as set out in this clause. That is, interest will accrue (at the applicable purchase interest rate) in the following two ways: a. on any Transactions: from: the date the Transaction is made; until: it is repaid to us in full; and b. on any fee or interest charge: from: the date the fee or interest charge is debited; until: it is repaid to us in full. --- ## 11. Payments ### 11.1 Your statement will show the minimum payment you must make to us a. If your statement shows a 'current minimum payment due', you must pay at least this amount to us by the Last Date for Payment. We calculate the 'current minimum payment due' based on the balance of your Credit Card Account as at the end of the final day in the statement period. This means that any payments processed to your Credit Card Account within that statement period will reduce your Credit Card Account balance and will be included in that calculation, but will not contribute towards paying the 'current minimum payment due' as shown on your statement for that period. b. If your statement shows a 'total minimum payment due', you must pay at least this amount to us. Your 'total minimum payment due' is made up of your 'current minimum payment due' plus any overdue amount from a previous statement (we call this the 'overdue amount due now') and/or the amount by which you have exceeded your credit limit (we call this the 'over limit amount due now'). You must pay: i. the 'current minimum payment due' by the Last Date for Payment; ii. any 'overdue amount due now' immediately; and iii. any 'over limit amount due now' plus any Unstatemented Transactions immediately. You can pay more than the minimum payment if you want to. ### 11.2 Deposit reversal We may change the outstanding balance of your Credit Card Account by reversing any credit for any unpaid non-cash payment. ### 11.3 When payment received For the purposes of calculating interest, payments to your Credit Card Account will be calculated from the date you made the transaction. Payments to your Credit Card Account will be credited on the day they are processed, which may take up to two Business Days for payments in New Zealand dollars, or longer for payments in another currency. This could mean that we decline a subsequent Transaction, even after a recent payment to us. ### 11.4 Payments from overseas All payments to your Credit Card Account from overseas must comply with our sanctions requirements. This may lead to delays in processing a payment. We may also decline to process a payment for sanction reasons with or without prior notification to you. You can make enquiries about the status of a payment by contacting us as set out in the 'Key contact information' section at the back of these Terms. Payments from overseas will reduce your Credit Card Account balance, but if a minimum payment is due, it will not count towards this minimum payment. You will still need to pay the minimum payment amount as described in clause 11.1. ### 11.5 Instructions about the application of payments We are not required to act on, or check if we are complying with, an instruction to apply a payment for a specific purpose or subject to a condition. We are not responsible if we apply a payment in a way that differs from any instruction. ### 11.6 How we apply payments We will determine the way payments to your Credit Card Account are applied. We generally (but are not required to) apply payments in the following order: a. to the 'current balance' shown on your statement, in descending order of amounts attracting the highest interest rate to those attracting the lowest interest rate. We will apply payments to those amounts in the order of: i. fees; ii. interest; iii. Transactions. b. Where the 'current balance' has been repaid, we will apply payments to any fees, interest and Transactions debited since your last statement, in the same manner as above. Regardless of the above, if you have made a payment that results in your Credit Card Account having a credit balance, that credit will be applied to any future Transactions in the order that those fees, interest and Transactions are made or debited from your Credit Card Account. ### 11.7 Direct debit facility You may have a direct debit facility where we will debit a New Zealand bank account for either the full amount of the 'current balance' or the 'current minimum payment due' or the 'total minimum payment due' (as applicable) shown on your statement on the Last Date for Payment. To set this up, you will need to complete a Direct Debit authority form that can be downloaded from our website at bnz.co.nz/support/forms You can also call us on 0800 275 269 to ask us to post a form to you. Once your direct debit is set up, you will receive a statement with a message on the remittance advice stating the following (or something similar): 'Unless advice to the contrary is received from you by dd/mm/yy (date), the amount of $(dollar amount) will be directly debited from your bank account on dd/mm/yy.' Until you receive the first statement with this message you should continue to pay your Credit Card Account in the normal manner. If you make a separate manual payment, your direct debit payment will still equal the amount set out on your statement unless you contact us to change the direct debit amount by the notice date set out on your statement. ### 11.8 Sufficient funds You must make sure that you have sufficient available funds in your account to meet any direct debits under clause 11.7. If not, the direct debit may be dishonoured and your payment will not be made. We can then retry the direct debit at our discretion and within a reasonable time after the original attempt. ### 11.9 Payments to your Credit Card Account from another bank Payments to your Credit Card Account from another bank may take longer to process. We recommend that you allow at least 2 Business Days to make online or over the phone payments from another bank to your Credit Card Account, including when setting up a bill payment or automatic payment. --- ## 12. Errors or discrepancies ### 12.1 Your obligation to tell us You must tell us in writing within 30 days of the closing date of the relevant statement period if you think that: a. the statement shows an incorrect charge from someone other than us; b. a Transaction is incorrectly recorded on the statement; or c. during the period to which the statement relates, you have lost money because an ATM or terminal is not working properly, or because your Card is faulty. You are responsible for checking your statements and making sure they are accurate. This is the case even if you are away from the statement address we hold for you. If you do not contact us within this 30 day time period, the charge or the record of the Transaction will remain and you will be liable for it. You can tell us at any time if there is any error or discrepancy in our bank fees and charges. You can contact us as set out in the 'Key contact information' section at the back of these Terms. ### 12.2 Information required If you think an error or discrepancy has been made you need to tell us: a. your name; b. your Linked Account number and Card Account Number you think have been affected; c. what happened, when it happened, how much you think has been lost and, if relevant, who the Retailer is or where the ATM or EFTPOS terminal is located. ### 12.3 When we will respond We will acknowledge receipt of your enquiry and tell you how long we expect it will take us to get the necessary information. ### 12.4 Action we will take We will correct your Linked Accounts if we are satisfied that an ATM or terminal was not working properly, if we have made an error, or if the Card used was forged or faulty, or, subject to the exceptions set out in clause 14, if the Card has been used fraudulently. If following our investigation, we believe the charge or Transaction should remain, we will write to you setting out our reasons for this conclusion. ### 12.5 If